Support

We answer every message. Most within a few hours during store hours.

Problem with an order

The fastest fix is the store itself. Open your order in the app and tap Call store. The store can swap an item, refund it or adjust your pickup time on the spot.

Problem with the app

Email hello@homeaisle.app with your phone number and what happened. Screenshots help.

Common questions

Can I pay with EBT SNAP?

Yes, at stores that accept it. Choose EBT SNAP card at checkout, then pay with your card and PIN at the pickup counter or on the store's card reader at your door. EBT can't be taken over the phone, and SNAP never covers delivery fees.

What if an item is out of stock?

You choose for each item: best match, a specific replacement, leave it out, or have the store call you. You are only charged for what is actually picked.

Who charges sales tax?

The store. Each store is the seller and sets its prices and tax.

Can I change my language?

Yes, under Account. English, Spanish, Hindi and Punjabi today.

For stores

Tablet not ringing, menu changes, payouts: email stores@homeaisle.app or call the number on your welcome sheet.